An Effective Way to Increase the First-Time Resolution Rate (Part 1)
WeiterlesenFrom Cost to Profit Center: Performance Measurement – Part III
WeiterlesenWar for Talent - How well-designed Role Profiles can help
WeiterlesenFrom Cost- to Profit-Center: The important Role of the Service- Center in Business Transformation - Part II
WeiterlesenMaking Changes in the Company (more) successful
WeiterlesenEmployee Life Cycle in Customer Service - Where is the Journey going?
WeiterlesenThe customer experience (CX) of tomorrow
WeiterlesenObstacles to the introduction of AI in customer service at medium-sized companies
WeiterlesenWissensmanagement als Gamechanger im Kundenservice
WeiterlesenWie „customer-ready“ sind Sie? - Der junokai CX-Maturity-Check
Weiterlesen