junokai - a modular performance and service offer

Strategy Consulting

For over a decade, junokai has been advising its clients on optimizing their clients customer experience, overcoming obstacles, and making the customer journey as pleasant and efficient as possible for both customers and company. With our extensive experience, we have developed a profound understanding of what truly works, and which levers are crucial for increasing customer satisfaction, promoting brand loyalty, and achieving sustainable success.

Customer Experience (CX) encompasses much more than just excellent customer service. It refers to how customers perceive a company based on all of their interactions. Therefore, it is essential to firmly embed a successful customer experience strategy within the company strategy.

Operations Consulting

junokai is a specialized consulting firm focused on the design, adaptation, and restructuring of customer service organizations and projects. Our primary emphasis is on customer acquisition, customer retention, and efficient cost management.

Our seasoned Operations Consulting team assists businesses across all industries in enhancing their customer/employee experience and achieving the desired corporate outcomes in customer service. Equipped with in-depth expertise, extensive experience, and progressive analytics, we design tailored solutions and guide you through the respective implementation.

Our goal is to streamline processes and infrastructures, minimizing complexity and reducing costs. Our specialists are with you every step of the way, from concept design to detailed practical implementation.

Thanks to our comprehensive consulting service, we ensure not only a successful design but also a rapid and precise implementation for a sustainably high-performing organization.

Techno­­­logy / Digi­tali­­zation Consul­ting

junokai understands the needs of customers and businesses in customer service. Experience from hundreds of projects has shown that the most effective solution for harmonizing the diverse requirements of constant accessibility and individualized service from the customer side, with cost reduction and automation on the business side, lies in digitalization and process automation. The result is increased efficiency for agents and an increase in customer satisfaction.

However, implementing such initiatives poses a significant challenge for most companies and their employees. Specialized expertise is essential to ensure effectiveness, efficiency, and success. Our Digitalization Consultants possess the know-how and experience to design systemic infrastructures and oversee their implementation, ensuring they meet the needs of customers, companies, and employees alike.

Relevant technologies, such as chatbots with natural language processing (NLP)/robotic process automation (RPA), intelligent workflow systems, and machine learning, play a pivotal role in this process.

Given that significant changes and increasing automation are not always readily accepted by employees, we recommend accompanying the processes with goal-oriented change management. As your partner, we can also facilitate this transformation with our specialized Change Management Consultants.

Interim Management

junokai Consultants are recognized experts and leaders in various areas of the Customer Service and Customer Experience world. As such, they temporarily fill vacant positions in these domains until the right long-term appointment is found or a project is successfully completed. With extensive know-how and years of experience in management and line positions in CX and CS, our Interim Consultants are distinguished by their integrity and conciliation skills.

They also act as coaches for specialists and executive staff, supporting with the organizational development. Serving as mentors and situational advisors, they accompany change processes, ensuring that your company can effectively respond to future challenges.

Our Interim Consultants supplement your team, helping to make the best use of available resources and achieve your corporate objectives.

Project Management

In the current business environment, it is crucial to implement projects with expertise and efficiency. Often, this is not possible with one's own resources. That's why we support your team in the area of project management. junokai offers management of entire programs or individual sub-projects, as well as taking over the Project Management Office (PMO). In the planning, control, and implementation of projects, we work, depending on the task, with common traditional approaches, such as "Waterfall", and/or agile methods, like "Scrum" or "Kanban". These specific methods provide frameworks to efficiently achieve set goals, optimally use resources, and minimize risks.
What particularly distinguishes junokai is the expertise in the field of Customer Service and Customer Experience Management. We go beyond pure project management and bring in extensive professional competence. This means that Junokai not only ensures that projects remain within time and cost frames with minimized risks but also drives them forward in terms of content.
Transparent communication, timely results, and defined quality standards are just as natural as the use of best practices. We can also be available at short notice. Rely on our many years of experience and expertise in the field of project management.