News

About the successful planning and implementing of projects

Customer Experience - more than customer service

The value of a customer relationship: Customer Lifetime Value (CLV)

The hardest job in the world: call center team leader

Assessment-Center – sense or nonsense?

How to onboard a new vendor in customer care?

Blueprinting as a method for developing the service

Horizontal vs. vertical view of the service journey

How does good interim management work and how does it help me?

Does employee retention make sense in an employee market?