For over a decade, junokai has been advising its clients on optimizing their clients customer experience, overcoming obstacles, and making the customer journey as pleasant and efficient as possible for both customers and company. With our extensive experience, we have developed a profound understanding of what truly works, and which levers are crucial for increasing customer satisfaction, promoting brand loyalty, and achieving sustainable success.
Customer Experience (CX) encompasses much more than just excellent customer service. It refers to how customers perceive a company based on all of their interactions. Therefore, it is essential to firmly embed a successful customer experience strategy within the company strategy.