Project Management

junokai is also active in project management and assists with the outsourcing process. Based on extensive experience and expertise, we ensure optimized and economically sensible solutions which offer high flexibility.

For some companies, it may make sense to outsource entire sectors or parts of customer service. The reasons for this are varied, be it the need to handle contact peaks or the opportunity to compare results through benchmarking. Our junokai Consultants prepare strategic outsourcing decisions and assist in project design, development, and management of customer service units.

Our service not only includes preparing the make-or-buy decision but also the comprehensive establishment and short-term or long-term operation of contact centers for companies. Additionally, our specialists design and implement individual modules. These include site analyses, contract management, employee recruitment, general process design, quality management concepts, and design and expansion of technical infrastructure – just to name a few aspects.

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