The operation of contact centres requires a great deal of experience and specialist knowledge. At the same time, more and more clients want to outsource their customer services to third parties, be it for the complete customer service, as a second pillar for flexibility and peak handling, or as a benchmark centre. We offer our clients to set up and operate a contact centre on their behalf as a general contractor. If desired, we can take over all tasks on our own responsibility, from infrastructure and technology to recruiting, training and quality management to process design, knowledge management and the complete operation. This leaves the client’s resources free for its core business.