How do customer contacts (voice and written) in your contact center pay off against your goals? Are you achieving efficient call handling, email and chat handling, high case closure rates, sales success and compliance with communication standards? How can you efficiently avoid customer problems and reduce contact volumes? With junokai Interaction Analytics you analyze the voice files of your customer conversations and the texts of your emails and chats with an intelligent application for the fulfillment of the above mentioned KPIs, and develop optimization proposals. We support you in planning, implementation and operation of interaction analytics tools.