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junokai Mystery Agent

Would you like to spend some time with the customer service representatives, in order to learn which areas need to be optimized? Of course you have no time for that. That’s why we developed junokai Mystery Agent. A junokai consultant works for about three months in your contact center and documents their experiences, analyses and recommendations for action for all relevant topics: recruiting, training, induction training, management, guidelines, processes, systems.

Um den Tipp der Woche zu abonnieren, klicken Sie hier.