junokai Mystery Agent

Would you also like to spend more time with customer advisers in order to find out what areas need to be optimized? Of course, you don’t have time for that. That’s why we created junokai Mystery Agent. A junokai consultant spends about three months in your contact center and documents their experiences, analyzes and recommends action plans for all relevant topics: recruiting, training, initial training, management, guidelines, processes, systems. 

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