We create learning environments with demonstrable performance increases in customer care and telesales. As architects of omnichannel learning structures and processes, we provide training and training systems with stability, usability and company-specific value creation. We transfer knowledge reliably into practical applications that differentiate the service of your company. Let’s start with the basic training in the onboarding process: Through a workshop- and interview-based target-actual analysis, we compare learning objectives, processes and formats as well as supporting systems with workplace performance and business strategy. You benefit from actionable recommendations to optimize the company-specific return-on-learning.