There is no other setting in a company with more overall information flow about your customers’ daily problems than your service center. Customer service staff receive valuable information on a daily basis, which is often not systematically evaluated and therefore remains unused. So, core reasons often remain unknown. We have developed a tried-and-tested method to access relevant information about your customers. With junokai Customer Insights you use acquired data not only to improve your customer service, but also to optimize your products and services. We support you in an integrated manner, from the structured data collection, to identifying a rise in contacts to eventually executing concrete recommendations for action.