Operating contact centers requires lots of experience and technical specialist knowledge. At the same time, more and more clients desire flexible customer service performance through third-party outsourcing. We consider outsourced contact center operations, which are still closely intermeshed with the client, to be the best opportunity to unify the client’s product and market knowledge with the service provider’s service and sales competence. We therefore offer our clients upon request, the possibility of operating their customer service and their contact center as an external service provider, as if these were internal company operations. A close intermeshing of processes and procedures ensures the best possible service quality, which is a result of both partners’ respective knowledge.