Senior Consultant (m/w/d) Customer Experience

Your tasks:

• Extensive responsibility for the design, analysis, optimization and implementation of business processes in customer service and sales.
• Guidance of teams in solving complex challenges in projects with a focus on customer service and sales
• Independent project management and coordination as well as moderation of workshops
• Customer responsibility
• Interim management
• Review of profitability and efficiency of business models/strategies
• Execution of market, competition and best practice analyses
• Preparation and presentation of meaningful decision documents
• Preparation of necessary reports and project documentation
• Mentoring for our junior consultants
• Communication on Cxx-level

We offer you:

• A good mix of attractive and varied projects with a high level of responsibility
• A lot of creative freedom in a fair, appreciative working environment
• A collegial, binding way of working in a team with short decision-making processes and flat hierarchies
• Experienced industry experts as team colleagues
• Fair remuneration
• Flexible working hours and the option of home office, depending on the type of project
• Company celebrations and strategy meetings
• A corporate culture that encourages to contribute and implement new ideas

Your profile:

•  Successfully completed studies in economics or a comparable degree
• Many years of management or consulting/advisory experience in customer service and sales
• Strong communication and presentation skills
• Analytical and conceptual thinking skills
• Confident appearance combined with a self-reliant and result-oriented way of working
• Very good knowledge of Excel, PowerPoint and comparable applications
• Experience with common contact center technologies
• Track record in sales and willingness to be active in sales
• Strong networking capabilities
• Business fluent in German and English (written and spoken)
• Willingness to travel 4 days a week