Senior Consultant (m/w/d) Customer Experience

Your tasks:

  • Extensive responsibility for the design, analysis, optimization and implementation of business processes in customer service and sales.
  • Guidance of teams in solving complex challenges in projects with a focus on customer service and sales
  • Independent project management and coordination as well as moderation of workshops
  • Customer responsibility
  • Interim management
  • Review of profitability and efficiency of business models/strategies
  • Execution of market, competition and best practice analyses
  • Preparation and presentation of meaningful decision documents
  • Preparation of necessary reports and project documentation
  • Mentoring for our junior consultants
  • Communication on Cxx-level

We offer you:

  • A good mix of attractive and varied projects with a high level of responsibility
  • A lot of creative freedom in a fair, appreciative working environment
  • A collegial, binding way of working in a team with short decision-making processes and flat hierarchies
  • Experienced industry experts as team colleagues
  • Fair remuneration
  • Flexible working hours and the option of home office, depending on the type of project
  • Company celebrations and strategy meetings
  • A corporate culture that encourages to contribute and implement new ideas

Your profile:

  •  Successfully completed studies in economics or a comparable degree
  • Many years of management or consulting/advisory experience in customer service and sales
  • Strong communication and presentation skills
  • Analytical and conceptual thinking skills
  • Confident appearance combined with a self-reliant and result-oriented way of working
  • Very good knowledge of Excel, PowerPoint and comparable applications
  • Experience with common contact center technologies
  • Track record in sales and willingness to be active in sales
  • Strong networking capabilities
  • Business fluent in German and English (written and spoken)
  • Willingness to travel 4 days a week

Please send your application to: or by mail:

junokai GmbH
Schumannstraße 17
D-10117 Berlin