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Analyzing the Positive and Negative Sides of OpenAI Technology in Customer Service Operations

About the successful planning and implementing of projects

Customer Experience - more than customer service

The value of a customer relationship: Customer Lifetime Value (CLV)

The hardest job in the world: call center team leader

Assessment-Center – sense or nonsense?

How to onboard a new vendor in customer care?

Blueprinting as a method for developing the service

Horizontal vs. vertical view of the service journey

How does good interim management work and how does it help me?